Terms And Conditions
1. SITE OPERATION:
Country of Domicile is not specified. Castle IT Solutions LLC controls this Site from the location of its office. Castle IT Solutions LLC makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations.
2. MULTI-CURRENCY PRICED TRANSACTION.
The displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.
3. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES.
Castle IT Solutions LLC will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific
4. REPRESENTATIONS BY YOU.
By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Castle IT Solutions LLC through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
5. PERMITTED USE.
You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Castle IT Solutions LLC to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by Castle IT Solutions LLC to do so. The content and software on this Site is the property of Castle IT Solutions LLC. The cardholder must retain a copy of transaction records and Merchant policies and rules.
6. YOUR ACCOUNT.
If you use Castle IT Solutions LLC Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
NO COMMERCIAL USE.
This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Castle IT Solutions LLC’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Castle IT Solutions LLC will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.
LINKS AND SEARCH RESULTS.
The Site (castleitsolutions.com) may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Castle IT Solutions LLC has no control over these sites or the content within them. Castle IT Solutions LLC does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Castle IT Solutions LLC does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Castle IT Solutions LLC for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at email@example.com.
Castle IT Solutions LLC may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.
You acknowledge and agree that Castle IT Solutions LLC will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On-line Materials made by or for you. At Castle IT Solutions LLC’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Castle IT Solutions LLC or perfect these rights, titles or interests in Castle IT Solutions LLC’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. Castle IT Solutions LLC MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. Castle IT Solutions LLC ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. Castle IT Solutions LLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF Castle IT Solutions LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF Castle IT Solutions LLC WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.
LICENCE GRANTED TO YOU.
By providing materials to Castle IT Solutions LLC, including by submitting or uploading content or materials for use on the Website (castleitsolutions.com), you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Castle IT Solutions LLC an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Castle IT Solutions LLC may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Castle IT Solutions LLC for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Castle IT Solutions LLC. Any communication or materials you send to Castle IT Solutions LLC will be treated as non-confidential and non-proprietary and may be disseminated or used by Castle IT Solutions LLC for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.
The Website may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for ensuring that the materials submitted for inclusion on the Website are accurate and comply with all applicable laws. Castle IT Solutions LLC is not responsible for the acts or omissions of any advertiser or sponsor.
ONLINE PAYMENT CONFIRMATION
Once an order is placed and the payment made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment. All rates are exclusive of 5% VAT. Packages are non-refundable, non-transferable and cannot be put on hold. Payments made online will appear in your Castle IT Solutions LLC account in less than 24 hours. You will receive a receipt via the email registered on your Castle IT Solutions LLC account within 24 hours of your purchase. It is your responsibility to ensure that your contact details in your Castle IT Solutions LLC account are kept up-to-date.
Billing Cycle: All invoices must be settled monthly, Quarterly or annually on or before the Due date
Suspension of Services: In the event of a client defaulting on payment, we reserve the right to suspend or terminate the delivery.
Late Payment fees: 5% fees charged for the payments done after the due date based on the monthly, quarterly or annual outstanding balance.
Payment dispute resolution: In case of a dispute regarding the amount owed, the client must notify us in writing within 7 days of the receipt of the invoice for refunds.
Payment Methods: Acceptable forms of payment are by Cheque in the name “Castle IT solutions LLC”, bank transfer or Credit Card payment thru our Website.
All Payment receipts must be sent to firstname.lastname@example.org
Castle IT will not be held responsible for any errors or mistakes in the payment process.
The client will be responsible for all legal and collection fees incurred in the event of default.
After successful payment, we will ship our POS Software CD/DVD/Online Activation within 2-3 working days through our own sales team, free of charge. Please note that delivery is limited to inside the UAE.
Customers may cancel their subscription at any time, but no refund will be provided for the current billing cycle.
REFUND & RETURN POLICY
1. Refunds for technical issues: If our software experiences technical difficulties that prevent the customer from using it, a full refund will be provided within 30 days of the reported issue.
2. Money-back guarantee: If the customer is unsatisfied with the software within 30 days of purchase, a full refund will be provided.
3. Request process: Refund requests must be made in writing via email to email@example.com
4. Exception: Refunds will not be provided for issues arising from the customer’s own technology or infrastructure.
5. Changes to policy: Our refund policy is subject to change at any time without prior notice.